Question 1

What is the commission?

Accepted Answer

During the launch period, shippers pay zero commission. Current rates are always visible in your panel; there are no hidden cuts.

Question 2

How do I receive bids as a shipper?

Accepted Answer

After you publish your load, verified carriers send offers. You see their profile and price, then pick.

Question 3

How is payment handled?

Accepted Answer

Nakliye360 is not a party in payment; the app only provides matching + communication + tracking. Money is exchanged between shipper and carrier (bank transfer / EFT).

Question 4

Is the platform KVKK-compliant?

Accepted Answer

Yes. Your KVKK Art.11 rights are visible in-app. Account deletion, data export, consent withdrawal — one tap.

Question 5

Are you a broker or carrier?

Accepted Answer

Nakliye360 is a brokerage platform. It does not hold an R1 carrier license. The transport contract is between shipper and carrier.

Question 6

Which devices does the mobile app support?

Accepted Answer

iOS 15 and later, and Android 9 and later.

Question 7

What about damage or disputes?

Accepted Answer

Transport contract is between the parties. In disputes the recorded in-app messaging + offer history can be used as evidence. Insurance etc. are the parties' responsibility.

Question 8

How do I protect myself from deposit fraud?

Accepted Answer

There are no anonymous accounts on Nakliye360; every bidder passes phone verification and has a visible profile. We recommend never sending a deposit before the transport happens and keeping all negotiation in the recorded in-app messaging. The platform does not broker payments; you can report suspicious accounts.

Question 9

What if the price changes on moving day?

Accepted Answer

Your agreement is recorded against the bid you accepted. If your listing details (weight, volume, address) are accurate, the carrier is expected to stand behind the bid; any change requests are also recorded in messaging. Those records serve as evidence in a dispute.

Question 10

Can I find a return load?

Accepted Answer

Yes. Filter with your destination city as the origin; see listings that fit your return leg and bid. Return loads are often priced favourably for both sides.

Frequently asked questions

Open your freight panel.